Return policy
Return policy
Return policy
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason,
you may return it to us for a full refund or an exchange. Please see below for
more information on our return policy.
RETURNS
All returns must be postmarked within (14) days of the purchase
date. All returned items must be in new and unused condition, with all
original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@kingslux.com
to obtain a Return Merchandise Authorization (RMA) number. After receiving
a RMA number, place the item securely in its original packaging and the
return form provided, and mail your return to the following address:
King lux
Attn: Returns
RMA #
PO Box 17755
Plantation, FL 33318
United States
Please note, you will be responsible for all return shipping charges. We
strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we
will process your return or exchange. Please allow at least seven (7) business days
from the receipt of your item to process your return or exchange. We will
notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Used and damaged items
For defective or damaged products, please contact us at the customer
service number below to arrange a refund or exchange.
Please Note
● A 6% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us
at: contact@kingslux.com
